AU BASED. FREE 2-3 DAY SHIPPING OR $5 EXPRESS

RETURNS

WITHIN AUSTRALIA

FREE Standard Shipping for all Australian orders (2+ Business Days)
Express Shipping – Optional $4.95 (1-3 Business Days)

To estimate shipping times, click this link and enter in 2020 in the ‘from’ section and your nominated postcode or suburb in the ‘to’ section.

PROCESSING TIMES

For same day dispatch, please ensure your order is placed by 10am AEST on a business day.

Please note during busy periods (promotional sales, public holidays & Christmas periods) we
cannot guarantee same day dispatch by 10am AEST. We apologise for the inconvenience!

Once your parcel has been dispatched, your tracking information will be sent via email on the day that orders are shipped out.

Lilly and M is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier – we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. Lilly and M will not refund a customer for their order when a parcel is being returned to sender; due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address.

Lilly and M will re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).

REST OF THE WORLD

UNITED STATES & CANADA
$30 standard shipping on all orders via Australia Post Pack and Track (5-10 Business Days)

NEW ZEALAND
$20 standard shipping on all orders via Australia Post Pack and Track (5-10 Business Days)

REST OF THE WORLD
$35 standard shipping on all orders via Australia Post Pack and Track (5-10 Business Days).

We are not responsible for another country taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.

The above timeframes are not guaranteed and delays may occur beyond our control. Lilly and M is not responsible for any delays in receiving your parcel (for example, delays caused by a country’s customs/border control department), nor for any customs or any other taxes which may be imposed by your country.

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