The types of personal information or personal data we may collect about you include:
UNITED STATES & CANADA
$30 standard shipping on all orders via Australia Post Pack and Track (5-10 Business Days)
$20 standard shipping on all orders via Australia Post Pack and Track (5-10 Business Days)
REST OF THE WORLD
$35 standard shipping on all orders via Australia Post Pack and Track (5-10 Business Days).
We are not responsible for another country taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.
The above timeframes are not guaranteed and delays may occur beyond our control. Lilly and M is not responsible for any delays in receiving your parcel (for example, delays caused by a country’s customs/border control department), nor for any customs or any other taxes which may be imposed by your country.
We may collect, hold, use and disclose personal information for the following purposes:
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
We may disclose personal information to:
Where the disclosure of your personal information is solely subject to Australian privacy laws (and not subject to the GDPR), you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
Where the disclosure of your personal information is subject to GDPR, you acknowledge that there are risks if the third party outside the EEA engages in any act or practice that would contravene the GDPR and where there is no adequacy decision in place with the country outside the EEA or appropriate safeguards in place with the third party.
Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.
As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of individuals based in the EEA. If you are an individual located in the EEA, your personal data will:
Specifically, we have the following measures in place, in accordance with the GDPR: